Shipping policy

Shipping Policy

Last Updated: October 9, 2026

At RIED & COMPANY PTY. LTD., we aim to deliver your essential washroom fixtures directly to your doorstep in a fast, reliable, and affordable manner.

Order Processing Time

  • Processing Window: Orders are processed and packed within 1 to 3 business days (excluding weekends and official holidays).

  • Order Tracking: Once your order is dispatched, you will receive an automated email notification containing tracking details to follow your package in real-time.

Shipping Rates & Delivery Thresholds

We offer straightforward and competitive shipping rates based on your order total:

Order Value Shipping Cost Estimated Delivery Time

Orders $10.00 USD and Over

FREE Shipping

7–15 Business Days

Orders under $10.00 USD

$5.99 USD Flat Rate

7–15 Business Days

Address Verification & Address Changes

Please ensure your shipping address is entered accurately during checkout. Once an order has entered our fulfillment system, address modifications may not be possible. RIED & COMPANY PTY. LTD. is not responsible for lost or delayed orders caused by incorrect or incomplete shipping details provided by the customer.

Customs, Duties, and Import Fees

For international shipments outside of our domestic operating zone:

  • Customs duties, taxes, or import levies may apply depending on your country's regulations.

  • Any such additional fees are the sole responsibility of the recipient.

Lost, Stolen, or Stalled Packages

If your tracking status indicates that your package was delivered but you have not received it:

  1. Check around your entryways, porch, and with neighbors or building managers.

  2. Allow 24 hours as carrier updates can sometimes display a delivery status prematurely.

  3. If the item remains missing, contact us at [email protected] so we can initiate a carrier search.