Refund policy

Return and Refund Policy

Last Updated: October 9, 2026

At RIED & COMPANY PTY. LTD., we take pride in crafting high-quality bathroom and washroom accessories designed to elevate your daily routines. From our high-pressure wash nozzles and ergonomic showerheads to our durable soap dishes and sleek towel hooks, every item is crafted with attention to utility and aesthetics.

However, we understand that sometimes a product may not meet your expectations or fit your washroom design. If you need to return an item, our Return and Refund Policy offers clear, comprehensive guidance on how to make the process as seamless as possible.

30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be in the same condition that you received it: unworn, unused, uninstalled, and in its original packaging.

  • Washroom sprayers, shower heads, soap dishes, and towel hooks must not show signs of installation or water exposure.

  • You must possess the receipt, invoice, or proof of purchase.

Non-Returnable & Restrictive Items

Certain types of items cannot be returned due to hygiene, safety, or custom craftsmanship reasons:

  1. Installed or Used Bathroom Fixtures: For health and sanitation reasons, wash nozzles, sprayers, or hooks that show clear signs of installation or prolonged exposure to water/soap residue cannot be returned unless verified as defective upon arrival.

  2. Customized Products: Specially ordered fixtures or custom-finished items.

  3. Sale & Clearance Items: Products purchased under final sale, closeout clearance, or promotional gift cards.

Return Initiation Process

  1. Request Approval: Contact our support team at [email protected] before shipping any item back. Please include your order number, photos/videos of the item, and the reason for your request.

  2. Review: Once approved, our team will issue a Return Merchandise Authorization (RMA) along with detailed return instructions. Unsolicited returns sent back without prior authorization will not be processed.

  3. Packaging: Securely bundle the items in their original packaging, ensuring delicate components like sprayer nozzles or decorative soap dish finishes are protected against transit damage.

  4. Shipment: Send your approved package to our official return processing facility:

    RIED & COMPANY PTY. LTD. - Returns Dept.

    45 Perre Dr, Craigmore SA 5114, Australia

Note: Unless the return is due to a product defect, transit damage, or an error on our part, customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.

Damages, Missing Parts, and Discrepancies

Please inspect your order immediately upon delivery. If your package arrives damaged, missing parts (such as wall mounts or hooks), or if you receive the wrong item, contact us within 48 hours of delivery at [email protected]. Include clear visual evidence (photos/videos) of the shipping box and defective product so we can expedite a replacement or issue a resolution.

Refunds, Processing Time, & Exchanges

  • Inspection: Once your return is received at our Craigmore warehouse, our quality assurance team will inspect the items (typically within 3–5 business days).

  • Approval Notice: We will notify you via email regarding the approval or rejection of your refund based on the item’s condition.

  • Issuance: If approved, your refund will be credited back to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

  • Exchanges: The fastest way to ensure you get what you want (e.g., swapping a towel hook finish) is to return the original item once approved and make a separate purchase for the new item.